Our Company

HZX Business Continuity Planning is an experienced group of certified professionals specializing in Business Continuity Planning (BCP) and Disaster Recovery. We can partner with you to audit, develop or implement your Business Continuity or Information Technology disaster plan drawing on our extensive experience in the industry. Let us help you bring forward the hidden benefits of implementing a proper BCP such as process improvement / redesign, process efficiency and business resilience.


Our professionals and partners can help you achieve your continuity goals within your budget. Our specialty is helping our customers develop effective business continuity plans with minimal investment. We have considerable experience with many types of services and industries in varying geographical locaitons with different corporate cultures.


Ann Wyganowski, Vice President, MBCP, MBCI, CBRM

Ann’s consulting background includes over 30 years of managing large projects across various industries ranging from health services, banking, pension & investment management, education, research & development, manufacturing, distribution, transportation, public utilities, food, property development & management, publishing, human resources, and not-for-profits and telecommunications. Ann’s global business continuity, emergency management, and pandemic planning experience with people, culture, environments and risks includes working with teams in numerous countries across Europe and Asia, Canada, USA, Australia, Mexico, and Brazil.

Ann is the Past President of the Toronto Disaster Recovery Information Exchange, current Vice President, and a member of the Advisory Board to the World Conference on Disaster Management. Ann chairs the Emergency Management and Public Safety Institute at Centennial College (guiding them through the development of a degree program in Emergency Management and Business Continuity) and the Great Toronto Incident Management Exercise (GTIME).

Ann works with large global corporations, all levels of government, small businesses, critical infrastructure, numerous business sectors, and charitable organizations on business continuity, emergency planning, and IT DR plans. She is also a member of Centennial College’s Emergency Management Certificate Program Faculty.

Read DRIE Digest issue on Ann Wyganowski

Diana Mann, Senior Associate, CPA, ABCP

Diana Mann is an accomplished consultant and project management resource with 20 years of business experience. She thrives on helping clients to meet their continuity planning requirements in the most effective manner, listening and leveraging her experience to deliver optimum client experience. As a consultant, she has provided business process analysis and recovery, risk assessment, business continuity management, IT disaster recovery, and systems implementations.

Currently, Diana consults on Business Continuity and Emergency Management with particular attention to business process and disaster recovery, emergency procedures, and infectious disease planning.  She has assessed disaster recovery capabilities and risk mitigation and prevention strategies in compliance with DRII best practices.

She has led numerous workshops and plan exercises, as well as individual information sessions to complete Business Impact Analysis and Business Continuity Plans.  She has also worked with a large telecommunications service provider on DR plan development for critical Central Offices and Data Centers.

Earlier in her career, project management responsibilities spanned finance, supply chain management, and human resources systems. She held progressively senior roles, successfully melding understanding of technology applications with business requirements. She has a detailed understanding of IT environments, transaction processing, associated business processes, compliance requirements, and continuity aspects.

Diana consults and supports a wide variety of assignments with clients over both the public and private sector both in a hands-on role and as a senior project manager.  She has also been an active volunteer with Disaster Recovery Information Exchange Toronto and GTIME initiatives.

Fred Spitzig, Associate

Fred is a 32-year IT Operations veteran, Disaster Recovery (DR) consultant, and part-time blog contributor to Rampart Group. Fred is well-versed in current DR strategies and technologies including cloud-based technology. In his 12 years as Manager of IT Contingency Planning with Canadian Pacific Railway, Fred shifted DR planning from a part time, back-room activity to a fully funded, ITIL-guided, integral Service Delivery function.

He is a strong proponent of the People / Process / Technology mind-set, incorporating it into his methods as he conducts Business Impact Analysis and develops business continuity and IT DR plans and exercises. With more than 40 Disaster Recovery and Business Continuity Plan tests to his credit, Fred’s position is “effective tests do not just happen, they are orchestrated” with clear test objectives.

Seeing the disaster recovery plan as a living entity, Fred ties the regular testing of the plan to an on-going search for new business needs, resulting in a plan that undergoes continuous improvement.

As a consultant Fred has developed Business Continuity / Disaster Recovery Plans in many fields including Banking, Education, Government, Health Care, Transportation, and Utilities.

Associate - Senior Associate - Mark W. Baker, MA, FCIP, CRM, MBCI, CBCP

Mark has twenty years’ experience in business continuity planning as well as disaster and emergency management for organizations ranging from large corporations to small business. He has developed and tested many business continuity and disaster recovery plans as well as creating and administering exercises varying from table top to full scale exercises.

Mark has been involved in the response and mitigation of many disasters working on over twenty events including the Quebec/Ontario ice storm and the Peterborough flood. He has published several papers on subjects ranging from the effects of climate change on insurance to risk management and biotechnology. He is presently co-chair of the Private Sector Working Group of the National Platform for Disaster Risk Reduction and sits on the Advisory Committee for the Canadian Platform for Disaster Risk Reduction. He is a Director of GTIME (the Greater Toronto Incident Management Exercise) and a Director of CRHNet (Canadian Risk and Hazards Network).

He is a graduate of Royal Roads University with an MA in Disaster and Emergency Management and the University of Toronto with a BSc in Physical Geography. Mark is a Fellow Chartered Insurance Professional, holds a CRM, a CBCP and is a Member of the Business Continuity Institute as well as being a former officer in the Canadian Navy.

Associates - Senior Associate - Bob Stevenado

Bob is a Registered Professional Planner. He has more than 20 years of consulting experience, specializing in assisting clients in the development and implementation of a wide range of emergency preparedness projects. He provides emergency planning consulting work to a range of large and small municipalities, has become familiar with municipal structures and the relationship to external agencies, including volunteer organizations, Provincial agencies, Region Departments and private sector companies that could be involved in preparing for, responding to and recovering from a major emergency. In recent years he has assisted the City of Hamilton, City of Brampton and the Region of Peel on multiple projects, including emergency plans, EOC plans and audits, exercises to test plans, Hazard Identification and Risk Assessment (HIRA) and speciality contingency plans for pandemic, CBRN and evacuation. He offers expertise in designing, administering and analyzing surveys, conducting focus groups, facilitating meeting and mediating contentious issues between stakeholders.

Moumita Kumar, Associate

Moumita Kumar is a consultant with over 5 years of business experience focused on Software Quality Assurance, Production Support, and Business Continuity Planning. In her career at Tata Consultancy Services as a business continuity professional, responsibilities included production support projects for high profile banking clients such as Morgan Stanley and Royal Bank of Canada. She has a detailed understanding of IT environments, associated business processes, compliance requirements and continuity aspects.

She is familiar with business process and risk analysis and has assessed BCPs against DRII standards. Moumita has experience with developing business continuity, emergency, disaster recovery, and Emergency Operations Centre procedures. She has also developed and contributed to plan exercises.

She has recently been certified as an Associate Business Continuity Professional through Disaster Recovery Institute Canada.

Catherine Milos, Associate, BA

Catherine Milos is a consultant with over 10 years’ experience. She has contributed to various projects offering project coordination, administrative support, and communications expertise. In 2009, Catherine worked for SaskTel’s Business Continuity Management Program and the associated five projects related to Disaster Recovery (DR), Emergency Response (ER), and Business Continuity Planning, and joined HZX.

Her background also includes human resources including payroll and benefits, legislative compliance, employee relations and health and wellness, office/administrative management, sales and marketing, and customer service. She has been instrumental in the development and implementation of psychological health and safety and wellness initiatives promoting workplace preventative measures, employee and employer awareness and response, and education at a number of organizations.

Catherine has also contributed to the development, design, maintenance, testing, implementation, and troubleshooting for various technology including databases, applications, websites, and more.

As a freelance professional editor and writer, Catherine offers content expert services for businesses, authors, academics, and individuals from around the globe. She regularly consults with SaskPolytechnic as a resume coach. Since 2015, Catherine has been a publisher and best-selling author. She has contributed to a number of events as a speaker and panellist; and, she contributed to the Editors Canada National Conference for 2018 programming as a volunteer. She is a member of SaskBooks, Saskatchewan Writers Guild, and Editors Canada.

Recent conference speaking engagements & presentations:

  • World Conference on Disaster Management
  • Greater Toronto Incident Management Exercise
  • Canadian Payroll Association
  • Human Resources Professional Association
  • Ontario Risk and Insurance Management Society
  • International Facilities Management Association
  • CGA of New Brunswick
  • Government of British Columbia’s Pandemic Preparedness Business Forum
  • DRIE Toronto, Ottawa, Atlantic
  • Emergency Management and BCP
  • Government Security and BCP
  • Canadian Society of Custom Brokers
  • Canadian Association of Mutual Insurance Companies
  • Infonex Risk Management
  • Investment Dealers Association of Canada
  • Investment Industry Regulatory Organization of Canada
  • Investment Counsel Association of Canada
  • Enbridge Gas Workshop
  • Mount Sinai Hospital
  • Conference Board of Canada
  • Healthcare Network Round Tables
  • Eastern Ontario District One Metering & Service Association
  • Business Continuity Awareness Week
  • Investment Dealers Association
  • Barrie Hydro
  • Human Resources Professional Association of Ontario
  • Canadian Society of Custom Brokers
  • Toronto DRIE, Is Toronto Ready?
  • Course Leader, Emergency Management & Corporate Security
  • Pacific Pandemic Business Forum Dec
  • Ottawa DRIE
  • Workplace Emergency Response & Business Continuity Planning
  • Government Security and Business Continuity Planning
  • Business Continuity and Crisis Management
  • Chair, ITAC CIO Roundtable on Healthcare and BCP
  • 14th World Conference on Disaster Management


  • Business Continuity without a budget
  • BCP Best Practices
  • BCP for Pandemics
  • Lessons learned from real events
  • Developing & executing effective BCP exercises
  • Emergency Management
  • Benchmarking & Testing Emergency Response Plans
  • Developing an Effective Incident Response Plan
  • Leadership Skills for Emergencies, Crises, & BCP
  • Why should I prepare for a pandemic?

“HZX has been very professional working with our organization as consultants and carrying out comprehensive requirements from risk analysis to training exercise assessments to meet our organization’s needs and communicate the results and recommendations to both our IT folks and the non-technical staff. HZX team has in depth knowledge of Business Continuity Planning and proactive approach in providing recommendations for improvements. HZX subject matter experts have enabled, coached and given our organization a Business Continuity Planning that rises our confidence moving forward.”

Sheri Aghlara Manager, IS Compliance IS Processes & Practices, Teranet Inc.