About Us - Our Company

HZX Business Continuity Planning is an experienced group of certified professionals specializing in Business Continuity Planning (BCP) and Disaster Recovery. We can partner with you to audit, develop or implement your Business Continuity or Information Technology disaster plan drawing on our extensive experience in the industry. Let us help you bring forward the hidden benefits of implementing a proper BCP such as process improvement / redesign, process efficiency and business resilience.

Our professionals and partners can help you achieve your continuity goals within your budget. Our specialty is helping our customers develop effective business continuity plans with minimal investment. We have considerable experience with many types of services and industries in varying geographical locaitons with different corporate cultures.

Chief Practitioner - Ann Wyganowski, Vice President, MBCP, CPSA WS3

Ann's consulting background includes over 28 years of managing large projects across various industries ranging from health services, banking, pension & investment management, education, research & development, manufacturing, distribution, transportation, public utilities, food, property development & management, publishing, human resources, not-for-profits and telecommunications. Ann's global business continuity, emergency management, and pandemic planning experience with people, culture, environments and risks includes working with teams in numerous countries across Europe and Asia, Canada, USA, Australia, Mexico, and Brazil.

Ann is the Past President of the Toronto Disaster Recovery Information Exchange, current Vice President, and a member of the Advisory Board to the World Conference on Disaster Management. Ann chairs the Emergency Management and Public Safety Institute at Centennial College (guiding them through the development of a degree program in Emergency Management and Business Continuity) and the Great Toronto Incident Management Exercise (GTIME).

Ann works with large global corporations, all levels of government, to small businesses, critical infrastructure, numerous business sectors and charitable organizations on business continuity, emergency planning, and IT DR plans. She is also a member of Centennial College's Emergency Management Certificate Program Faculty.

DRIE Digest issue on Ann Wyganowski

Associates - Senior Associate - Diana Mann, CA, ABCP

Diana has 15 years of business experience with a primary focus on Finance and Information Systems. In addition she has supported supply chain management and HR initiatives. She is highly practiced and skilled at risk assessments and contingency planning in a global business environment.

At Nortel Networks Diana managed numerous systems projects and associated business processes. This involved understanding of business impacts and compliance requirements in order to deliver new developments and upgrades on a timely and effective basis. Assessing user requirements, development of appropriate test plans and testing prior to production ensured success. Throughout her career she has facilitated workshops effectively balancing user requirements with IT deliverables. Diana's involvement in business continuity planning commenced approximately 7 years ago with responsibility for the Finance BCP at Nortel. This exercise required business risk assessment and contingency planning for a geographically dispersed function. More recently Diana has redesigned tools and templates for use by HZX Consulting to support client needs for Business Continuity Planning. This encompassed the analysis of existing methodology to streamline customer delivery in compliance with DRII best practices and development of BCP tools for small to medium business. Recent customer accounts include the Toronto Hostels emergency plan audit, SuiteWorks, Nova Steel, and CAMIC.

Associates - Fred Spitzig

Fred is a 32-year IT Operations veteran, DR consultant, part-time blog contributor to Rampart Group in Kitchener and former member of the DRIE Executive (Toronto). In his 12 years as Manager of IT Contingency Planning with Canadian Pacific Railway, Fred took DR planning from an on-again off-again skunk-works to a fully funded, ITIL-guided, integral Service Delivery function.

With more than 40 Disaster Recovery Plan tests to his credit Fred's approach to plan testing is simple: effective tests do not just happen - they are orchestrated, a test of the plan must not be a disaster for the organization and, clear test objectives with measurable results make it easy to assess and report the outcome of the test.

As a consultant Fred has developed Business Continuity / Disaster Recovery Plans in many fields including Banking, Education, Government, Health Care, Transportation and Utilities.

Senior Associates - Stephen Fowler, P. Eng

Steve developed and managed the Real Estate BCP program for Nortel (75 BCP Plans covering 250 locations globally), with responsibilities that included global plan assessments, annual upgrades and testing, as well as real event management.

He managed the integration of Real Estate, IT and business processes in corporate BCP planning and execution and has extensive experience in BCP scenario development and integration testing.

Steve is an electrical engineer, with skills in project management and expertise in building operations, maintenance and tenant services. He most recently led Nortel Real Estate's Sustainability program, establishing Nortel's carbon footprint, and reduction targets, and embedding sustainable practices in all Real Estate services.

Associate - Senior Associate - Mark W. Baker, MA, FCIP, CRM, MBCI, CBCP

Mark has twenty years' experience in business continuity planning as well as disaster and emergency management for organizations ranging from large corporations to small business. He has developed and tested many business continuity and disaster recovery plans as well as creating and administering exercises varying from table top to full scale exercises.

Mark has been involved in the response and mitigation of many disasters working on over twenty events including the Quebec/Ontario ice storm and the Peterborough flood. He has published several papers on subjects ranging from the effects of climate change on insurance to risk management and biotechnology. He is presently co-chair of the Private Sector Working Group of the National Platform for Disaster Risk Reduction and sits on the Advisory Committee for the Canadian Platform for Disaster Risk Reduction. He is a Director of GTIME (the Greater Toronto Incident Management Exercise) and a Director of CRHNet (Canadian Risk and Hazards Network).

He is a graduate of Royal Roads University with an MA in Disaster and Emergency Management and the University of Toronto with a BSc in Physical Geography. Mark is a Fellow Chartered Insurance Professional, holds a CRM, a CBCP and is a Member of the Business Continuity Institute as well as being a former officer in the Canadian Navy.

Associates - Senior Associate - Mara Querin

Mara has an extensive background in all aspects of systems design and implementation including contingency planning and disaster recovery planning. This experience includes participation in all phases of the project life cycle from analysis, design and testing through to training and support. She has experience in industries where policies and internal controls are essential to day to day business such as a banking, brokerage and federal government.

Associates - Senior Associate - Bob Stevenado

Bob is a Registered Professional Planner. He has more than 20 years of consulting experience, specializing in assisting clients in the development and implementation of a wide range of emergency preparedness projects. He provides emergency planning consulting work to a range of large and small municipalities, has become familiar with municipal structures and the relationship to external agencies, including volunteer organizations, Provincial agencies, Region Departments and private sector companies that could be involved in preparing for, responding to and recovering from a major emergency. In recent years he has assisted the City of Hamilton, City of Brampton and the Region of Peel on multiple projects, including emergency plans, EOC plans and audits, exercises to test plans, Hazard Identification and Risk Assessment (HIRA) and speciality contingency plans for pandemic, CBRN and evacuation. He offers expertise in designing, administering and analyzing surveys, conducting focus groups, facilitating meeting and mediating contentious issues between stakeholders.

Webmaster - Stephen Litvack, ABCP

Stephen provides expertise in developing web pages, functionality and ensuring current information is available to our visitors. His technological expertise contributes to the entire team providing a fresh outlook and viewpoint of how we can best maximize technology to serve our clients efficiently and expeditiously

Recent conference speaking engagements & presentations:

  • World Conference on Disaster Management
  • Greater Toronto Incident Management Exercise
  • Canadian Payroll Association
  • Human Resources Professional Association
  • Ontario Risk and Insurance Management Society
  • International Facilities Management Association
  • CGA of New Brunswick
  • Government of British Columbia's Pandemic Preparedness Business Forum
  • DRIE Toronto, Ottawa, Atlantic
  • Emergency Management and BCP
  • Government Security and BCP
  • Canadian Society of Custom Brokers
  • Canadian Association of Mutual Insurance Companies
  • Infonex Risk Management
  • Investment Dealers Association of Canada
  • Investment Industry Regulatory Organization of Canada
  • Investment Counsel Association of Canada
  • Enbridge Gas Workshop
  • Mount Sinai Hospital
  • Conference Board of Canada
  • Healthcare Network Round Tables
  • Eastern Ontario District One Metering & Service Association
  • Business Continuity Awareness Week
  • Investment Dealers Association
  • Barrie Hydro
  • Human Resources Professional Association of Ontario
  • Canadian Society of Custom Brokers
  • Toronto DRIE, Is Toronto Ready?
  • Course Leader, Emergency Management & Corporate Security
  • Pacific Pandemic Business Forum Dec
  • Ottawa DRIE
  • Workplace Emergency Response & Business Continuity Planning
  • Government Security and Business Continuity Planning
  • Business Continuity and Crisis Management
  • Chair, ITAC CIO Roundtable on Healthcare and BCP
  • 14th World Conference on Disaster Management


  • Business Continuity without a budget
  • BCP Best Practices
  • BCP for Pandemics
  • Lessons learned from real events
  • Developing & executing effective BCP exercises
  • Emergency Management
  • Benchmarking & Testing Emergency Response Plans
  • Developing an Effective Incident Response Plan
  • Leadership Skills for Emergencies, Crises, & BCP
  • Why should I prepare for a pandemic?

Is your organization prepared for the unexpected?

Contact us for a preliminary assessment today!

Toronto office:

2911 Bayview Avenue, Suite L104

Toronto, ON M2K 1E8


Muskoka office:

1314 Hemlock Point Road

Port Carling, ON P0B 1J0


Website Created by:

Aaron Feldman & Stephen Litvack

Ideas and Waves